What to Expect from Mantra Mental Health 

  • Your first 1-2 sessions will consist of a diagnostic assessment which involves discussion of symptoms, family and social history, goals for therapy, and medical background. It is important for us to get to know each other and for me to know this history before diving into deep therapeutic work.

  • Sessions typically run between 45-55 minutes. Your therapist will keep track of time but please note that sessions between 55-120 minutes must be agreed upon when scheduling the appointment. Sessions over 60 minutes may require additional fees which will likely not be covered by your insurance.

  • I schedule new clients between 10-6 Monday-Wednesday, 10-5 on Thursdays, and have extremely limited availability on Fridays. I will do my best to accommodate your scheduling needs though limited evening slots do fill up quickly.

  • Please note that if you are looking for services specifically for eating disorders, drug, or alcohol use concerns, this is not my area of specialization and I may not be the appropriate fit for you. Please let me know if you would like to seek services elsewhere with this information

  • Services may be terminated for the following reasons:

    • Verbal or physical threats towards staff or other individuals in the building.

    • Non-compliance with treatment or extended periods without involvement in services.

    • Three or more missed appointments without one business day notice.

    • You have not paid your fees as expected 3 or more times or after 3 or more discussions about the concerns.

  • Therapy is a team effort. We will work together to develop goals and identify needs for treatment. Please note that it may take time to prepare for specific types of therapy including EMDR and general trauma treatment depending on symptoms, safety concerns, window of tolerance for stress, and general level of functioning.

  • Treatment is confidential except for these instances:

    • You threaten to harm yourself or someone else.

    • If you disclose known abuse or neglect of a dependent (abuse of a child, disabled individual, or elder).

    • If you are a minor and there is information that is needed to share with your caregiver to keep you safe and healthy.

    • Your insurance provider may request information to complete an insurance claim.

    • For in-person sessions, health officials may request information about dates or times you have been in the office for COVID-19/contact tracing purposes.

    • The unlikely event that a court of law files a subpoena to acquire your health records.

What Mantra Mental Health Asks of You

  • Attend scheduled appointments as discussed. Log into the virtual portal or answer the phone at appointment time for telehealth sessions.

  • Just as with in-person sessions, you should treat your scheduled telehealth appointment as a solidly planned commitment. Please inform your therapist as soon as possible via email or phone call (email is preferred). I’m happy to reschedule but please be aware my schedule can be very packed 2-3 weeks out. Therefore, if you cancel or request to reschedule, I can’t guarantee that I will be able to see you in the same week (and possibly not within the immediate two weeks depending on availability).

  • Inform therapist of any changes in contact information and emergency contact information. It is very important for your safety and for me to be able to do my job ethically that I have up to date contact information for you and for your emergency contact.

  • Give a minimum of 24-hours notice when unable to attend a scheduled appointment. You can call the office number, email, or reschedule through the client portal. This includes your first session.

  • In-person sessions require a 72-hour notice for cancellation. This therapist is currently not conducting in person-sessions due to COVID-19 but if and when in person sessions are reinstated, the 72-hour cancellation window will apply.

  • Failure to cancel within the above guidelines will result in a $50 cancellation fee unless you have Medicaid. Please discuss if there are special circumstances to your situation with your therapist. Frequent missed appointments or cancellations prevent others who need support from being seen.

  • Pay invoices for services at time of invoice. Exceptions to this expectation must be discussed and agreed upon ahead of time. Failure to pay invoices at time of invoice without clear communication about the reason for doing so may result in cancellation of future appointments. Please email Sam at sbergstein@mantramentalhealthllc. If you have concerns about an invoice. Invoices are non-negotiable. It is part of my contract with your insurance company that I collect fees for services. Failure for me to do so is unethical and a breach of my contract with the company.

  • If you are unsure about the details of your insurance copay or deductible, it is a good idea to check with them before your first appointment so you do not have any unexpected fees. Once you have agreed for me to bill your insurance and once I have sent a claim for your session to insurance, it is typically non-reversible.

  • Some insurance plans cover an entire session, however this is not always the case. You may have a copay or coinsurance for your session which can range from but is not limited to $3.00-$50.00. This rate is set by your insurance plan and is non-negotiable. You may also have to pay the full fee of the session if you have not met your deductible which may range from but is not limited to $68.00-$180.00 per session. By agreeing to use your insurance, you agree to pay any and all fees set forth by your insurance company.

  • Fees vary with different insurances and are set by the insurance companies and you agree to pay for services rendered not covered by insurance.

  • Inform your therapist prior to the first session if you are seeking therapy based on a court order and if your therapist will be expected to report to the court, probation officers, or other entities.

  • If a minor or ward of a guardian is involved and there are court orders on custody/visitation or guardianship, you agree to provide those prior to the minor or ward receiving services.

  • Know that requests for letters such as those for emotional support animals or gender affirming medical care have specific requirements and ethical limitations. I am not permitted to provide recommendations or letters outside of my scope of practice and training. Please discuss this with your therapist if this is a primary goal of yours.

  • Letter requests, except for gender affirming care letter requests, may require an additional fee of up to $100.00 which will not be covered by your insurance coverage.

  • Letter requests, if within therapists’ scope of practice, will be met in a timely manner but you are required to give your therapist at least 30 days to complete a letter. This process may be quicker but is greatly dependent on therapist’s workload, other clients’ needs, and therapist’s personal needs.

  • Your therapist’s goal is to best meet your needs and provide services catered to your specific symptoms, goals, and needs for therapy. Please note that engagement in therapy services do not guarantee a specific outcome. Therapy is a combined effort of the therapist and client (you), so quality change or improvement in symptoms may require some work on your part.

Columbus, OH 43214
Email: sbergstein@mantramentalhealthllc.com Tel: (614) 984-4394
Fax: (614)319-5618