What is Telehealth?

Telebehavioral health (Telehealth) includes the practice of diagnosis, treatment, education, goal setting, accountability, referral to resources, problem solving, skills training, and help with decision making through the use of internet-based videoconferencing or phone calls.

How do I connect with my Mantra Mental Health Therapist over Telehealth?

  • Instructions for Telehealth video sessions:

    • Link for video session: https://doxy.me/sambergstein

    • Make sure all other video apps or websites are closed on your device

    • Connect to Wi-Fi or an ethernet cable if possible

    • Close any streaming services and unneeded tabs

    • Click on the above link

    • Type your first name into the “Welcome” box

    • Wait for Sam to join the session

What else do I need to know about Telehealth?

1. The benefits of telebehavioral health include greater flexibility by geographical location, reduction of travel to a physical office and participation from your own home environment.


2. The risks of telebehavioral health include the potential breakdown in the technology including poor connection, loss of sound or loss of connection. A second factor that may impact the communication is that nonverbal cues are less readily available to both the clinician and the client.


3. All existing laws regarding privacy, confidentiality, access to mental health information, and client rights and grievance procedures apply the same as face-to-face sessions.


4. Nobody will record the session without the permission from the other person(s).


5. It is important to be in a quiet, private space that is free of distractions (including computers, additional phones or other devices) during the session.


6. Only agreed upon participants will be present in the room of the clinician and the client during the telebehavioral health session.


7. The clinician will verify the physical address of the client's location at the start of each session. This is to ensure we are "meeting" at a place that will protect your confidentiality (e.g.,no coffee shops or public places). Sessions will not occur while any of the participants are driving. If you are driving when the session starts, you will be asked to park and rejoin the session once you have done so. If you are unable to park within 15 minutes of the session beginning, we will need to reschedule the appointment. This will be considered a "late cancellation" and you may be charged the 35 dollar late cancellation fee.


8. Please treat your telehealth session with the importance you would a normal session. It is important to be on time and be prepared for session. If you need to cancel or change your tele-appointment, you must notify the clinician in advance by phone or email. The fee for a cancellation less than 24 hours in advance or a "no-show" is 50 dollars. 


9. We need a back-up plan (e.g., phone number where you can be reached) to restart the session or to reschedule it, in the event of technical problems. If we lose connection, I will call you at your preferred phone number provided on your new client paperwork.


10. We need a safety plan that includes at least one emergency contact and the closest ER to your location, in the event of a crisis situation.


11. If you are not an adult, we need the permission of your parent or legal guardian (and their contact information) for you to participate in telebehavioral health sessions.


12. Your clinician may determine that due to certain circumstances, telebehavioral health is no longer appropriate and that we should consider alternative resources for your treatment.

Columbus, OH 43214
Email: sbergstein@mantramentalhealthllc.com Tel: (614) 984-4394
Fax: (614)319-5618