top of page

What is Telehealth?

Telebehavioral health (Telehealth) includes the practice of diagnosis, treatment, education, goal setting, accountability, referral to resources, problem solving, skills training, and help with decision making through the use of internet-based videoconferencing or phone calls.

How do I connect with my Mantra Mental Health Therapist over Telehealth?

  • Instructions for Telehealth video sessions:

    • Your therapist will provide a link or specific instructions for your telehealth session.

    • Make sure all other video apps or websites are closed on your device

    • Connect to Wi-Fi or an ethernet cable if possible

    • Close any streaming services and unneeded tabs

    • Click on the link your therapist provides you with

    • Wait for your therapist to join the session

What else do I need to know about Telehealth?

Virtual (telehealth/telebehavioral health) sessions

We are still holding most sessions via secure video due to COVID-19. All new clients will begin with telehealth-only sessions through the assessment period. Please discuss concerns with your therapist if using a video platform is not possible. It is best practice and safest for us to hold video sessions rather than phone sessions if possible as there is importance in our visual cues and understanding of your surroundings to ensure the safest and most effective session. we do understand that there are some barriers to using video for sessions so if this is a problem, we can troubleshoot the issue together.

What is telehealth?

Telebehavioral health (telehealth) includes the practice of the diagnosis, treatment, education, goal setting, accountability, referral to resources, problem-solving, skills training, and help with decision making through the use of internet-based video conferencing or phone calls. The benefits of telebehavioral health include greater flexibility by geographical location, reduction of travel to a physical office and participation from your own home environment.

Instructions for video/telehealth sessions:

Please use your therapists telehealth link for your session

Please try your best to be on time for your session.

There is always a chance your therapist may be a couple of minutes behind if the client before you has complex needs, if there are technology issues, etc. We appreciate your patience with this.

Troubleshooting with telehealth—the connection or video are not working.

  • Make sure all other video apps or websites are closed on your device.

  • Connect to Wi-Fi or an ethernet cable if possible.

  • Close any streaming services and unneeded tabs.

  • Call your therapist if you are still unable to connect.


Acknowledgment of Informed Consent to Telehealth Services

You will be asked to acknowledge and agree to the following before your first telehealth session:


  1. You understand that as a client of Mantra Mental Health, LLC you understand it is possible that at some point in my treatment, some or all of your services will be provided via Telehealth, as described below. You understand and agree to the following with respect to the use of Mantra Mental Health, LLC's Telehealth services:

  2. You understand that Telehealth is health/mental health services provided by Mantra Mental Health, LLC via interactive audio and video technology while the provider is at a different location than me. Telehealth will be provided by your Mantra Mental Health, LLC therapist: Samantha Bergstein MSW, LISW; or Victoria Alexander MSW, LISW-S

  3. You understand that these Telehealth services may involve the communication of health information, orally and visually, to your health care practitioner. Specifically, you understand that Telehealth services include, but are not limited to consultation, treatment, and transfer of health data using interactive audio and video.

  4. The laws that protect the confidentiality of your health information apply to these services the same as in-person services. As such, you, the client, understand that the information disclosed during any Telehealth session is generally confidential. However, there are both mandatory and permissive exceptions to confidentiality.

  5. You understand that there are risks and consequences of using these services including, but not limited to, the possibility that, despite Mantra Mental Health, LLC's reasonable efforts, the transmission of my health information could be disrupted or distorted by technical failures and/or the transmission of my health information could be intercepted or accessed by unauthorized persons and you agree to accept these risks. You agree that Telehealth is appropriate for your circumstances despite these risks. You understand that when you receive Telehealth services from a location other than at Mantra Mental Health, LLC, your own device and Internet connectivity may impact the quality of the services and that The Mantra Mental Health, LLC does not have control over your end of the transmission.

  6. You understand that Telehealth services may not be the same as in-person services, where non-verbal communication (body signals) are readily available to both provider and client. You also understand that issues with technology such as poor internet connection and sound issues may impact the quality of your session. Mantra Mental Health, LLC's Telehealth provider will further discuss this limitation with you should you receive Telehealth services. You also understand that, if your provider believes you would be better served by another form of therapeutic services (e.g., in-person services or a specific type of therapy not offered by Mantra Mental Health, LLC) you will be referred to a professional who can provide such services in your area.

  7. If our Telehealth session abruptly terminates, the Mantra Mental Health, LLC provider will immediately call you at the number(s) provided at the time of intake. Together we will either attempt to regain the contact via Telehealth technology or, if unable to do so, we will either reschedule or finish the service via telephone, if appropriate.

  8. Only agreed-upon participants will be present in the room of the clinician and the client during the telebehavioral health session. It is important to be in a quiet, private space that is free of distractions (including computers, additional phones, or other devices) during the session.

  9. Nobody will record the session without the permission of the other person(s).

  10. Sessions will not occur while any of the participants are driving.

  11. You understand that in order to have telehealth sessions, you must be in Ohio. If you will be out of the state, it is your responsibility to reschedule our appointment.

  12. If you are not an adult, we need the permission of your parent or legal guardian (and their contact information) for you to participate in telebehavioral health sessions.

  13. We need a safety plan that includes at least one emergency contact and the closest ER to your location, in the event of a crisis situation.

  14. It is important to be on time. If you need to cancel or change your tele-appointment, you must notify the clinician in advance by phone or email. Please give your therapist at least 24 hours notice by email or phone to cancel telehealth sessions.

bottom of page